Frequently Asked Questions
Everything you need to know before booking at Bureau The Salon, our premium hair salon in Highgate, Perth. Can't find your answer? Contact us or call 0430 649 149.
Visiting the Salon
Where is Bureau The Salon located?
Bureau The Salon is located at 444 Beaufort Street, Highgate, Western Australia 6003 — on Beaufort Street between Mount Lawley and Perth CBD. The salon is wheelchair accessible, has nearby parking, and is close to public transport.
What are your opening hours?
We're open Tuesday to Friday, 10:00 AM to 6:00 PM, and Saturday 8:00 AM to 4:00 PM. We're closed Sundays and Mondays.
Is there parking near the salon?
Yes, street parking and nearby parking bays are available as well as private guest parking just behind the salon . We're also close to public transport for guests coming from Mount Lawley, Perth CBD or Northbridge.
Booking & Consultations
Do I need a consultation before my first appointment?
Yes. Every new guest starts with a complimentary consultation so we can assess your hair honestly, confirm what's achievable, give you a clear quote, and map out a maintenance plan before any colour or cutting work begins.
See our full guest experience guide for what to expect at your first visit.
How do I book an appointment?
You can book online via our booking page, or call us on 0430 649 149. New guests should start with a free consultation booking.
How much do your services cost?
Because every service — especially colour correction, grey blending, and extensions — is tailored to your hair's condition and goals, we don't quote fixed prices online. Your consultation includes an honest, itemised quote before any work begins. See our full services list for what's included.
What is your cancellation policy?
Please see our salon policies page for full details on bookings, cancellations, deposits and guest guidelines.
Colour Services
What is grey blending and how is it different from full grey coverage?
Grey blending weaves dimension through greying hair so regrowth looks soft and intentional rather than a hard line every few weeks. It's a lower-maintenance alternative to solid grey coverage. Read more in our colour correction guide.
What's the difference between Airtouch, highlights and teasylights?
Airtouch, highlights and teasylights are all placement techniques that create different levels of blend and dimension. We break down which suits different hair types and goals in our Airtouch vs highlights vs teasylights guide.
Can you fix bad box dye or a previous salon colour mistake?
Yes — colour correction is one of our specialties. Because every head of hair has a different colour history, we assess in person and stage the correction over however many sessions your hair's condition safely allows. Full detail in our colour correction consultation guide.
Extensions, Perms & Treatments
What hair extension methods do you offer?
We offer invisible weft extensions and genius tape extensions, colour-matched and blended to your natural hair, with ongoing move-up and maintenance appointments. See our hair extensions consultation guide for how we choose the right method.
What perm styles can you create?
We offer soft wave and body perms, defined curl perms, and wolf perms, tailored to your cut and styling routine. Read our 2026 perm guide for which texture suits you.
What is a hydrotherapy head spa treatment?
Our hydrotherapy head spa uses Ozone Micromist technology to regenerate hair and scalp health — a deep-conditioning scalp treatment for anyone dealing with dryness, shedding or a tight, itchy scalp. Learn more in our head spa guide.
How do I look after my hair between appointments?
Our full aftercare guide covers how to maintain colour, extensions, perms and keratin smoothing at home, plus which products we recommend.
New Guests
I'm nervous about trying a new salon — what should I expect?
You're in safe hands. Every new guest gets a thorough, honest consultation first, so there are no surprises on price, timing or results. Read exactly what to expect in our guest experience guide
Do you sell professional hair care products?
Yes — we stock premium haircare including Sebastian Professional and our own Infuse My Colour range. Shop our full range online with free Highgate salon click-and-collect.
